15. General

Episode #74

Question 259: I work in my own home-based salon in a small town where clients share a lot! I focus on my work and can’t always remember the details they share, and some clients feel disrespected when I don’t remember something personal.  I can’t keep up with everyone’s lives, but they want to chill and be heard.  What’s a nice way to explain this?  I work in my own home-based salon in a small town where clients share a lot! I focus on my work and can’t always remember the details they share, and some clients feel disrespected when I don’t remember something personal.  I can’t keep up with everyone’s lives, but they want to chill and be heard.  What’s a nice way to explain this?

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